Store Policies

Store Policies

SLEASH LLC understands and believes in protecting the privacy of our customers.  As such, this policy explains the personal information we collect about you, how it is used and our policy about disclosing that information with third parties.  Personal information covered by this Policy includes information that is collected when you shop in our on-line store, use our web site or any of its information, sign up (opt-in) for any email lists, or when you otherwise interact with us (sending us emails, phone calls etc.).

SLEASH e-Commerce Store Policy (Date: May 10, 2011)

Privacy Policy:

SLEASH LLC will collect and store information about you during your interaction with our services.  By using any of our services (website, email, phone calls, postal, etc.) you consent to the practices described below.  As such, we have provided the option of a guest login to order from our website.  If you are uncomfortable with the data below, you always have the option of visiting one of the many pet stores that carry our products in lieu of purchasing from our site.  Please see locations page.  SLEASH LLC currently does not disclose any of the information to any 3rd party marketing agencies.

Type of information we collect and store:

 
We do disclose all information collected that is needed to process your order and fulfill any transaction, communicate with you or provide you with any of the products or services you may request.  This may include personal information (such as name, shipping address, billing address, email address, phone number).  Note: SLEASH LLC utilizes PAYPAL Merchant services for all of our online transactions.  AS SUCH, SLEASH LLC NEVER STORES ANY CREDIT CARD INFORMATION ABOUT YOU – AND ALL CREDIT CARD INFORMATION IS HANDLED VIA PAYPAL.  FOR PRIVACY PLEASE SEE THE FOLLOWING URL: https://cms.paypal.com/us/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Privacy_full&locale.x=en_US

Security:

All transactions between SLEASH.COM AND PAYPAL are safeguarded during transmission by using 128-bit encrypted Secure Sockets Layer (SSL) software.  SSL offers the highest level of protection available for all your Internet communication (including credit card use and financial transactions) and encrypts information you input. Our shopping cart re-directs you to the paypal site seamlessly when it comes time to enter the credit card information.  This is to provide you with the highest level of security possible.  The SLEASH servers are hosted in a virtual environment using a firewall and monitored 24 hours a day against intrusion.



Use of Cookies:

We may, at the option of SLEASH LLC, automatically collect non-personal information about your hardware devices when you access http://www.sleash.com (i.e., your computer or mobile device or other electronic mechanism for viewing content over the web). As an example, when you visit http://www.sleash.com (the “Site”), we may collect your Internet Protocol (“IP”) address, which is the number automatically assigned to your computer or mobile device whenever you access the Internet, as well as information about the type of Web browser software you use and any and all pass through or referring Web sites.  This number does not identify your name, email address, or other personal information.  We may use your IP address to help us determine/derive a variety of different items that are often used in marketing/utilization information that we are free to collect and use.
We automatically collect non-personally identifiable information through the use of cookies and web beacons.  A “cookie” is a small data file that our site transfers to your computer. We deliver these cookies and collect data on our sites, and we also sometimes use a third party agent (via our e-commerce engine) to deliver cookies and collect data.  We use the data we collect using cookies to help support the integrity of the registration and buying processes.  Cookies are also used to retain your account settings, your preferences and your usage habits while on our site which helps us understand page usage, etc.  When you view a video on our site, we are leveraging YouTube due to the universally accepted media play style.  And as such, YouTube may also collect non personal information about you and their privacy policy is located here: http://www.youtube.com/t/privacy_at_youtube
Web beacons are electronic images that may be used on our web site or in any of our email correspondence with you.  The purpose of using the Web beacons is to deliver cookies, count visits, understand usage and campaign effectiveness, and is also used to help us understand if an email has been opened or acted upon. You control all aspects of your web browser and therefor may decline to accept cookies.  Please see your specific browser for instructions on enabling or disabling cookies.

SLEASH LLC, its advertisers and ad servers, including and without limitation: Google and Facebook and others, may also use cookies, to determine on an anonymous basis which advertisements and promotions our users have seen and how users responded to them. However, we do not use these technologies to collect personally identifiable information.

Customer Help

Product return form

If you need to return an order, please complete this form and mail it in with your products:

SLEASH order return form